How to buy a ticket?
You can buy a ticket only from your internal account balance. If you don’t have funds on the balance, please make a deposit first.
How to make a deposit?
You can make a deposit using the "Deposit" option at "My balance" section of your account menu. There you will see the direct BTC deposit option and the exchange service that allows you to top up your balance with altcoins, converting them to BTC automatically. The deposit address given to you is a unique one, and belongs only to your account.
How to make a deposit in another cryptocurrency?
You can top up your BTC balance by paying with altcoins. We’ve integrated an exchange service to our payment form that allows you to convert your altcoins into BTC automatically.
The whole process looks like this: You send a certain amount of altcoins available for exchange to the address generated in the deposit form.
The exchange service converts altcoins into BTC and transfers that BTC to your Bitplay Club account balance.
You can find this payment option at "My balance" → "Deposit" → "ALTCOINS" tab.
How many tickets can I buy?
You can by unlimited number of tickets for the same draw.
Why can’t I buy the ticket?
Please make sure you have enough funds on your account balance otherwise contact customer support.
Do you accept credit cards?
We accept only direct BTC deposits or deposits in altcoins through the integrated exchange service. We don’t accept credit cards at the moment, but we are working on implementing this payment method. You can use your credit card, though, to buy bitcoins at some external exchange service, and then send these BTC to the BTC wallet address given to you at "Deposit" → "BTC" tab of your Bitplay Club account. See section "How to make a deposit?".
Why can’t I see my money after the payment?
Your BTC transfer needs to get 3 confirmations on blockchain before getting processed and added to your Bitplay Club account balance.
Couldn’t find the answer?
If you were unable to find the info you were looking for, please contact our customer support service using this contact form.