Frequently Asked Questions
- How to register?
- How many accounts can I have?
- I can’t register, why?
- I don’t receive confirmation emails from you, can you help?
- How to delete my account?
- What do I need to do to take part in your lottery?
- Does the number order matter?
- When do the draws take place?
- How can I see the statistics of my tickets?
- Where can I see the entire draws history?
- Why is the functionality of my Bitplay Club account limited?
Security & Transparency
- I forgot my password, please help!
- How to change my password?
- How can I enable 2-step verification?
- How can I be sure that you don’t rig draw results?
- What does it mean "lottery based on blockchain"?
- How do you exactly calculate the drawing numbers?
- Can you give us some proof that you have jackpot funds that you mentioned?
Winnings & Withdrawals
Couldn’t find the answer?
- If you were unable to find the info you were looking for, please contact our customer support service using this contact form.